How do I place an Order?

There are several different ways to order depending on what you’re looking for. We do not take any orders over the phone or at our bakery. We are happy to assist if you need guidance.

Individually Packaged Cookies & Large Orders for Pick Up

We require orders to be placed ahead of time for Large Orders (6 Dozen +) or any order that you will need to be individually wrapped. These orders are very time consuming, and we may not be able to accommodate your request if we are busy. Please plan ahead.

For individually wrapped cookie orders of any size or orders of 6 dozen or more cookies, please email us at sales@detroitcookieco.com.

Please also email us if you need more than 24 cookies of one flavor. We will bake extra for your order.

We need a minimum of 3 days notice for these orders. If you are ordering 300+ cookies, please plan to place your order 5-7 days in advance.

Pick Up Orders

Please be aware that you do not need to place an order to come get a few dozen cookies. Our bakery is open and customers may walk in!

We take pickup orders on our website. Click the “Pick Up” tab at the top of the website and select the location you would like to pick up from. This is for 6 dozen or less cookies. Cookies come in a bakery box. Please plan ahead and contact our catering manager at sales@detroitcookieco.com to place larger orders or orders for individually packaged cookies.

Shipping Orders

All shipping orders must be placed on our website. Click on the “Shop” tab at the top of our website. You will see all of our items that are available to be shipped. All regular sized cookies come in packs of 2, No exceptions. XL cookies are packaged individually.

Please see our other FAQs for more info on shipping policies.

 

 

 

Shipping Information

We do not use any preservatives in our baked goods. Everything is made & baked fresh, daily. Cookies stay fresh sealed in their packaging for 7-10 days. Our cookies freeze well if you are not able to consume them immediately.

Shipping Policies & Schedule

Orders will only be shipped from our bakery Monday through Friday. All of our packages are shipped through FedEx ground or home delivery.

Advanced Ordering

You may place your order up to 5 days before you would like it  to be shipped out. Please let us know your desired delivery date in the notes section of your order. If you do not include this information here, your order will be sent out ASAP.

We cannot guarantee when your package will arrive, but we will do our best to accommodate delivery date requests. Delivery date requests can be made in the notes section at the very end of the checkout process.  Please keep in mind that some packages may arrive earlier or later than the date you select because of uncontrollable factors such as weather.

Date Restrictions

Please note that some dates cannot be selected for delivery. Here are some of the most common reasons that your very important date may not be available:

    • Fedex does not deliver packages on Sunday.
    • Packages cannot be delivered on Thanksgiving Day, Christmas Day, New Years Eve (ground only), and New Years Day & all major national holidays.
  • Packages cannot be sent out for shipment on Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day.

If you have any questions about a delivery date, please give us a call at (248) 246-8060 . We will try our best to get your order to you when you want it & just the way you like it!

Delivery Locations

We ship anywhere in the USA. Orders are shipped from Ferndale, MI.
At this time, we cannot send orders outside of the U.S.A.

P. O. Boxes Deliveries

Since we ship our orders through FEDEX we cannot ship our products to P.O. Boxes or APO and FPO addresses.

Overnight Shipping

We DO NOT OFFER OVERNIGHT SHIPPING.

Standard Shipping charge is $11.

I am placing a shipping order. Can I choose the flavors in the top selling bundle?

You are free to decide what cookies you wish to put in your cookie order, but our cookies are strictly packaged in packs of two. For example, if you purchase the 1 dozen top selling bundle, you will get 6 different flavors (2 cookies in each pack).

Flavor requests can be made in the notes section at the very end of the checkout process. Please note, specialty cookies like PB Volcanos, XL cookies, or blondies are not included.

Do you Deliver?

We do not deliver personally. We do offer FedEx Shipping. Shipping orders can be placed on our website. (www.detroitcookieco.com/shop)

Our Ann Arbor location uses Snackpass to deliver within a 3 mile radius of the Ann Arbor store. To place an order, download the Snackpass app!

Do You Ship?

Yes, we ship our delicious cookies anywhere in within the United States via FedEx Ground or FedEX Home Delivery.

Orders are shipped out with FedEx Monday through Friday. We do not ship on Saturdays/Sundays or major holidays.

Any orders placed after 9am on Friday will be shipped out the following Monday with fresh cookies.

Shipping charges do apply. ($11 flat)