FAQ

Are your cookies nut free?

No, our cookies are processed in a small kitchen therefore we use shared equipment. Our cookies are processed in a facility with milk, eggs, soy, gluten, dairy, and nuts.

Do you have gluten free cookies?

Yes, We offer a couple flavors of Gluten Free along with Gluten Free Cookie Dough. Call or email for flavors.

How long do the cookies last?

Five minutes if you’re lucky! Kidding, but all jokes aside, our cookies are best when consumed within five days. We do not use preservatives in our products so they are best eaten fresh! Although we recommend that you eat them within five days, our cookies have been lab tested and have a shelf life of 30 days.

Cookie Care & Baking information

Cookie Care & baking information

All of our products are baked fresh with all-natural ingredients.

For optimum freshness, we suggest eating or freezing your cookies within 3-5 days.

Do not put your cookies in the refrigerator, as it can ruin the texture.
For longer-term storage, all of our cookies can be placed in the freezer in their original packaging. When you are ready to eat them, let them defrost at room temperature and enjoy!
Shelf life on our cookies are tested OK at 30 & 45 days. As noted above, within 5 days is ideal “freshness period”

Cookie Dough & Baking information

Heat oven to 350 F.
Scoop desired sized cookie onto a sheet pan lined with parchment paper.

For tablespoon-sized cookies (1oz), baking time is approximately 12-14 minutes or until the edges are golden brown

**Ovens may vary so make sure you keep an eye on them.

→Rotate cookies halfway through for even baking (If needed)

→Standard cookies of 2 oz bake @ 350 for 13-17min.

How many cookie flavors do you offer?
We offer 20+ cookie flavors daily!

Our top sellers are chocolate chunk & banana pudding, birthday cake cookies.

We have seasonal cookie flavors as well.

Stop in to try our amazing cookies & baked goods!

We offer our XL Cookies daily. These cookies are 8+oz, hand studded in Semi-Sweet Chocolate chips & M&M’s and other seasonal XL’s are offered. Call or stop in to see what we have baking that day/week/month.

General FAQ

Is it safe to use my credit card online?

Yes, we use a certified credit card processer as well as PayPal for safe and secure online payments.

Do you have a store front?
As of 9/1/2017 Our Storefront will be open. Located at 23421 Woodward Ave, Ferndale Michigan 48220.

Can I create my own custom pack?

Yes! You are free to decide what cookies you wish to put in your cookie order but our cookies are strictly packaged in packs of two.

Where can I pick up these cookies in a Retail locations & or do you sell wholesale?
Are you or someone you know interested in bringing our magical snacks to your restaurant, store, or business?

Contact us about retail and wholesale opportunities at Info@DetroitCookieCo.com We can’t wait for you to try our cookies!

As of 9/1/2017 Our Storefront is OPEN. Located at 23421 Woodward Ave, Ferndale Michigan 48220.

Wholesale inquires:

Minimum order; 5 dozen (60 cookies).

Please email us at Sales@DetroitCookieCo.com for distributions and wholesale forms.

Do you sell just the cookie dough?
YES! We offer our take and bake cookie dough in our store! Come choose from 6 of our top selling flavors.

Dough tubs are $18 and contain 24oz or about 1 dozen cookies.

Baking instructions:

Portion cookie dough.

Bake at 350 degrees for 14-16m depending on preference. 14mins = more doughy, 16mins = more well done.

PLEASE NOTE: All ovens bake different. Make sure to watch the cookies after 10min.

Where are you located? What are the store hours?
Our storefront is located in Ferndale at:

Detroit Cookie Company & Cafe
23421 Woodward Avenue
Ferndale, Mi 48220

Hours:
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-8pm
Sunday 10am-6pm

Do you have parking? Wifi? Cookie Wings?
Yes, Yes & Yes!

We have a secure parking lot just north of our building, located at 23421 Woodward Ave, Ferndale, MI 48220. (Just south of Wetmores Car repair shop, off Woodward ave)

We have free Wifi and plenty of seating where you can come hang out and enjoy sweets!

We have painted cookie wings too, Come snap some pictures!

Do you make cookie cakes?
Yes, we offer two standard round cookie cake sizes. 9 or 12 inch.

9 Inch cookie cake is equivalent to 1 dozen cookies and ranges from $30-$35. Vegan & S’mores are $35. Basic 20+ Flavors cost $30.

12 Inch cookie cake is equivalent to 2 dozen cookies and ranges from $48-55. S’mores are $55, Basic flavors $48.

Every cookie cake is frosted with our buttercream frosting and can be customized with font of your choice. Standard color is white butter cream frosting and text with rainbow sprinkles around the outside of the cookie cake.

We also offer heart shaped cookie cakes, which are 9in and $30-$35. (1 dozen cookies)

Email us to place an order. We ask 5 business days notice for all cookie cake orders. Please email with the date/time for pick up. Flavor & Text on cake!

Do you sell coffee?
Yes, We roast all our coffee and over 5+ coffee flavors.

We sell 12oz coffee bags as well in store or online.

Do you sell Ice Cream?
Yes! We sell Country Dairy Ice Cream & Milk!

8 flavors at all time are available at the bakery! Come grab an Ice Cream, Ice Cream sandwich.

We also offer half gallons of Ice Cream to purchase for at home enjoyment.

Do you offer other products than cookies?
Yes!

We sell Krispie treats, brownies, blondies, bread pudding, croissants (Everyday expect Monday’s) In house roasted coffee, Milk, Country dairy Ice Cream, Cookie cake ( 24 hour notice), Vegan and Gluten Free treats. We make cinnamon rolls on Saturday and Sunday morning, First come first serve.

Shipping FAQ

Do You Ship?

Yes, we ship our delicious cookies anywhere in within the United States. We ship our cookies USPS daily. Any orders placed after 12 pm on Thursday will be shipped the following Tuesday. Shipping charges do apply. ($10 Standard, $29.99 Overnight) 

Do you Deliver?
We do not deliver. We do offer USPS Shipping. If the order is 14 days notice and for a wedding or event, we can deliver for $20-40 depending on location.

Shipping Information
We do not use any preservatives in our baked goods. Everything is made & baked fresh, daily.

Shipping Policies & Schedule

Orders will only be shipped from our kitchen Monday through Friday. All packages must be shipped to ensure a maximum 1/2-day transit. As such, keep in mind the following policies:

Advanced Ordering

A 2-3 business days heads up when ordering our cookies is ideal for our staff. This 2-3 business day window included the normal ship time of 1-2 days. 1 Day delivery is within the Metro Detroit area ONLY. (30 miles from our bakery) We know advanced planning is extremely helpful for all your very important events and dates!

All of our packages are shipped through USPS. Please keep in mind that some packages may arrive earlier or later than the date you select because of uncontrollable factors such as weather. While USPS is responsible for the delivery of your order, we will do everything we can to help ensure you get your cookies, when you want em 🙂

Date Restrictions

Please note that some dates cannot be selected on our delivery calendar. Here are some of the most common reasons that your very important date may not be available:

  • USPS does not deliver packages on Sunday.
  • Packages cannot be delivered on Thanksgiving Day, Christmas Day, New Years Eve (ground only), and New Years Day.
  • & all major national holidays.

  • Packages cannot be sent out for shipment on Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day.

If you have any questions about a delivery date, please give us a call at (248) 246-8060 . We will try our best to get your order to you when you want it & just the way you like it!

Delivery Locations

We ship to all USA States. Please remember we are based in Ferndale, MI.
At this time, we cannot send orders outside of the U.S.A.

P. O. Boxes Deliveries

Since we ship our orders through USPS, we can ship our products to P.O. Boxes or APO and FPO addresses.

Overnight Shipping

We DO NOT OFFER OVERNIGHT SHIPPING.

Standard Shipping charge is $10.