FAQ

Are your cookies nut free?

No, our cookies are processed in a small kitchen therefore we use shared equipment. Our cookies are processed in a facility with milk, eggs, soy, gluten, dairy, and nuts.

Do you have Gluten Free or Vegan cookies?

Yes, We offer Gluten Free Chocolate Chip Cookies. We bake a limited amount of these daily. We also occasionally make our Gluten Free Salted Caramel Brownies. Please note these items are made in the same kitchen as the rest of our products that do contain gluten. We always do the best we possibly can to prevent contamination.

We also offer Vegan Chocolate Chip and Vegan Cookies & Cream Cookies. We bake a limited amount of these daily. Please note these cookies are made in the same kitchen as the rest of our products that do contain eggs/dairy. We always do the best we possibly can to prevent contamination.

How long do the cookies last?

Five minutes if you’re lucky! Kidding, but all jokes aside, our cookies are best when consumed within five days. We do not use preservatives in our products so they are best eaten fresh! Although we recommend that you eat them within five days, our cookies have been lab tested and have a shelf life of 30 days.

Cookies that are packaged for shipping orders typically stay fresh for 7-10 days sealed in their packaging.

Cookie Care & Baking information

Cookie Care & baking information

All of our products are baked fresh with all-natural ingredients.

For optimum freshness, we suggest eating or freezing your cookies within 3-5 days.

Do not put your cookies in the refrigerator, as it can ruin the texture.
For longer-term storage, all of our cookies can be placed in the freezer in their original packaging. When you are ready to eat them, let them defrost at room temperature and enjoy!
Shelf life on our cookies are tested OK at 30 & 45 days. As noted above, within 5 days is ideal “freshness period”

Cookie Dough & Baking information

Heat oven to 350 F.
Scoop desired sized cookie onto a sheet pan lined with parchment paper.

For tablespoon-sized cookies (1oz), baking time is approximately 12-14 minutes or until the edges are golden brown

**Ovens may vary so make sure you keep an eye on them.

→Rotate cookies halfway through for even baking (If needed)

→Standard cookies of 2 oz bake @ 350 for 13-17min.

How many cookie flavors do you offer?

We offer 20+ cookie flavors daily!

Our top sellers are chocolate chunk, banana pudding & birthday cake cookies.

We have seasonal cookie flavors as well.

Stop in to try our amazing cookies & baked goods!

We offer our XL Cookies daily. These cookies are 8+oz, hand studded in Semi-Sweet Chocolate chips, M&M’s and other seasonal XL’s are offered. Call or stop in to see which ones we have available!

General FAQ

Is it safe to use my credit card online?

Yes, we use a certified credit card processer as well as PayPal for safe and secure online payments.

Do you have a store front?
Yes! We currently have 2 locations.

Ferndale:
23421 Woodward Ave
Ferndale, Michigan
48220
(248) 246-8060

Ann Arbor:
609 E William St.
Ann Arbor, Michigan
48104
(734) 412- 0104
I am placing a shipping order. Can I choose the flavors in the top selling bundle?

You are free to decide what cookies you wish to put in your cookie order, but our cookies are strictly packaged in packs of two. For example, if you purchase the 1 dozen top selling bundle, you will get 6 different flavors (2 cookies in each pack).

Flavor requests can be made in the notes section at the very end of the checkout process. Please note, specialty cookies like PB Volcanos, XL cookies, or blondies are not included.

Do you sell wholesale?

If you are interested in wholesale opportunities, please reach out to us at sales@detroitcookieco.com.

Do you sell cookie dough?

YES! We offer our take and bake cookie dough in our stores! Come choose from 5 of our top selling flavors. Chocolate Chunk, Birthday Cake, Banana Pudding, Peanut Butter, and Circus Snack.

Dough tubs are $18 and contain 24oz or about 1 dozen cookies.

Baking instructions:

Portion cookie dough.

Bake at 350 degrees for 14-16m depending on preference. 14mins = more doughy, 16mins = more well done.

PLEASE NOTE: All ovens bake differently. Make sure to watch the cookies after 10min.

Where are you located? What are the store hours?
We have 2 locations:
 

Our Original storefront is located in Ferndale at:

Detroit Cookie Company & Cafe
23421 Woodward Avenue
Ferndale, MI 48220

Hours:
Monday-Saturday 10am-8pm
Sunday 10am-5pm

Our Second Location is located in Ann Arbor at:

Detroit Cookie Company- Ann Arbor
609 E Williams st.
Ann Arbor, MI
48104

Hours:
Monday-Thursday 10am-8pm
Friday & Saturday 10am-10pm
Sunday 10am-6pm
Do you have parking? Wifi? Cookie Wings?
Yes, Yes & Yes!
Parking in Ferndale:
We have a secure parking lot just north of our building, located at 23421 Woodward Ave, Ferndale, MI 48220. (Just south of Wetmores Car repair shop, off Woodward ave)
Parking in Ann Arbor:
There is ample street parking around our store along with a parking garage just around the corner located on William & Maynard st.

We have free Wifi if needed, however our seating areas are currently closed at both locations.

We have painted cookie wings at both locations too, Come snap some pictures!

We offer walk up service at our pickup window located off our parking lot at our Ferndale Location.

You are welcome to place a pickup order on our website 15mins prior and stop by to grab your order.

Do you make Cookie Cakes? How do I order one?

Yes, we offer two standard round cookie cake sizes. 9 inch round for $30 or 12 inch round for $48. We also offer heart shaped cookie cakes, which are 9in and $30.

The 9in cookie cake is equivalent to 1 dozen cookies and the 12in cookie cake is equivalent to 2 dozen cookies. We also offer heart shaped cookie cakes, which are 9in and equivalent to 1 dozen cookies.

Flavors include: Chocolate Chunk or Birthday Cake

Vegan Flavors include Vegan Chocolate Chip and Cookies & Cream.
Gluten Free flavor is Chocolate Chip.

Vegan & Gluten Free are $5 extra.

Every cookie cake is frosted with white buttercream frosting and can be customized with the text of your choice. Cookie cakes come with rainbow sprinkles around the outside of the cookie cake unless a different color is selected.

Please fill out the Cookie Cake Order Form on our website to place your order. We ask 5 business days notice for all cookie cake orders.

To place an order for a Gluten Free or Vegan Cookie Cake, please send us an email to  sales@detroitcookieco.com. Please include the date/time for pick up, flavor & text on cake.

Do you sell coffee?

Yes, We roast all of our coffee. We offer 3 different caffeinated varieties and 1 decaf roast.

We sell 12oz whole bean coffee bags in store and online. We are happy to grind the beans for you if needed!

Do you sell Ice Cream?

Yes! We sell Country Dairy Ice Cream & Milk!

We have lots of flavors available. Flavors rotate. Come grab some Ice Cream or an Ice Cream sandwich!

Do you offer other products than cookies?

Yes!

We sell Krispie treats, brownies, blondies, In house roasted coffee, Milk, Country dairy Ice Cream, Cookie cakes ( 5 day notice), Vegan Cookies and Gluten Free treats. We make cinnamon rolls on Saturday and Sunday morning, First come first serve.

How do I place an Order?

There are several different ways to order depending on what you’re looking for. We do not take any orders over the phone or at our bakery. We are happy to assist if you need guidance.

Individually Packaged Cookies & Large Orders for Pick Up

We require orders to be placed ahead of time for Large Orders (6 Dozen +) or any order that you will need to be individually wrapped. These orders are very time consuming, and we may not be able to accommodate your request if we are busy. Please plan ahead.

For individually wrapped cookie orders of any size or orders of 6 dozen or more cookies, please email us at sales@detroitcookieco.com.

Please also email us if you need more than 24 cookies of one flavor. We will bake extra for your order.

We need a minimum of 3 days notice for these orders. If you are ordering 300+ cookies, please plan to place your order 5-7 days in advance.

Pick Up Orders

Please be aware that you do not need to place an order to come get a few dozen cookies. Our bakery is open and customers may walk in!

We take pickup orders on our website. Click the “Pick Up” tab at the top of the website and select the location you would like to pick up from. This is for 6 dozen or less cookies. Cookies come in a bakery box. Please plan ahead and contact our catering manager at sales@detroitcookieco.com to place larger orders or orders for individually packaged cookies.

Shipping Orders

All shipping orders must be placed on our website. Click on the “Shop” tab at the top of our website. You will see all of our items that are available to be shipped. All regular sized cookies come in packs of 2, No exceptions. XL cookies are packaged individually.

Please see our other FAQs for more info on shipping policies.

 

 

 

Corporate Gifting

Send your clients something they will not be able to forget this holiday!

If you have 10+ clients you would like to ship cookies to, please send us an email at sales@detroitcookieco.com to find out how to proceed with sending each one of them a delicious box of cookies!

Other gifting options include Gift Cards and Gift Baskets!

Do you have a Food Truck?

Our restored 1967 Divco Milk Truck will be available soon for booking! Follow us on Facebook and Instagram for updates!

 

Shipping FAQ

Do You Ship?

Yes, we ship our delicious cookies anywhere in within the United States via FedEx Ground or FedEX Home Delivery.

Orders are shipped out with FedEx Monday through Friday. We do not ship on Saturdays/Sundays or major holidays.

Any orders placed after 9am on Friday will be shipped out the following Monday with fresh cookies.

Shipping charges do apply. ($11 flat) 

Do you Deliver?

We do not deliver personally. We do offer FedEx Shipping. Shipping orders can be placed on our website. (www.detroitcookieco.com/shop)

Our Ann Arbor location uses Snackpass to deliver within a 3 mile radius of the Ann Arbor store. To place an order, download the Snackpass app!

I am placing a shipping order. Can I choose the flavors in the top selling bundle?

You are free to decide what cookies you wish to put in your cookie order, but our cookies are strictly packaged in packs of two. For example, if you purchase the 1 dozen top selling bundle, you will get 6 different flavors (2 cookies in each pack).

Flavor requests can be made in the notes section at the very end of the checkout process. Please note, specialty cookies like PB Volcanos, XL cookies, or blondies are not included.

Shipping Information

We do not use any preservatives in our baked goods. Everything is made & baked fresh, daily. Cookies stay fresh sealed in their packaging for 7-10 days. Our cookies freeze well if you are not able to consume them immediately.

Shipping Policies & Schedule

Orders will only be shipped from our bakery Monday through Friday. All of our packages are shipped through FedEx ground or home delivery.

Advanced Ordering

You may place your order up to 5 days before you would like it  to be shipped out. Please let us know your desired delivery date in the notes section of your order. If you do not include this information here, your order will be sent out ASAP.

We cannot guarantee when your package will arrive, but we will do our best to accommodate delivery date requests. Delivery date requests can be made in the notes section at the very end of the checkout process.  Please keep in mind that some packages may arrive earlier or later than the date you select because of uncontrollable factors such as weather.

Date Restrictions

Please note that some dates cannot be selected for delivery. Here are some of the most common reasons that your very important date may not be available:

    • Fedex does not deliver packages on Sunday.
    • Packages cannot be delivered on Thanksgiving Day, Christmas Day, New Years Eve (ground only), and New Years Day & all major national holidays.
  • Packages cannot be sent out for shipment on Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day.

If you have any questions about a delivery date, please give us a call at (248) 246-8060 . We will try our best to get your order to you when you want it & just the way you like it!

Delivery Locations

We ship anywhere in the USA. Orders are shipped from Ferndale, MI.
At this time, we cannot send orders outside of the U.S.A.

P. O. Boxes Deliveries

Since we ship our orders through FEDEX we cannot ship our products to P.O. Boxes or APO and FPO addresses.

Overnight Shipping

We DO NOT OFFER OVERNIGHT SHIPPING.

Standard Shipping charge is $11.

How do I place an Order?

There are several different ways to order depending on what you’re looking for. We do not take any orders over the phone or at our bakery. We are happy to assist if you need guidance.

Individually Packaged Cookies & Large Orders for Pick Up

We require orders to be placed ahead of time for Large Orders (6 Dozen +) or any order that you will need to be individually wrapped. These orders are very time consuming, and we may not be able to accommodate your request if we are busy. Please plan ahead.

For individually wrapped cookie orders of any size or orders of 6 dozen or more cookies, please email us at sales@detroitcookieco.com.

Please also email us if you need more than 24 cookies of one flavor. We will bake extra for your order.

We need a minimum of 3 days notice for these orders. If you are ordering 300+ cookies, please plan to place your order 5-7 days in advance.

Pick Up Orders

Please be aware that you do not need to place an order to come get a few dozen cookies. Our bakery is open and customers may walk in!

We take pickup orders on our website. Click the “Pick Up” tab at the top of the website and select the location you would like to pick up from. This is for 6 dozen or less cookies. Cookies come in a bakery box. Please plan ahead and contact our catering manager at sales@detroitcookieco.com to place larger orders or orders for individually packaged cookies.

Shipping Orders

All shipping orders must be placed on our website. Click on the “Shop” tab at the top of our website. You will see all of our items that are available to be shipped. All regular sized cookies come in packs of 2, No exceptions. XL cookies are packaged individually.

Please see our other FAQs for more info on shipping policies.

 

 

 

How do the cookies come when I place an order to be shipped?

Cookies are shipped in packs of 2 of the same flavor only. The only exception to this rule is our XL Cookies that come individually packaged. All cookies come packaged in resealable bags with a flavor sticker.