FAQ
Cookie FAQ
No, our cookies are processed in a small kitchen therefore we use shared equipment. Our cookies are processed in a facility with milk, eggs, soy, gluten, dairy, and nuts.
Yes, We offer a couple flavors of Gluten Free along with Gluten Free Cookie Dough. Call or email for flavors.
Five minutes if you’re lucky! Kidding, but all jokes aside, our cookies are best when consumed within five days. We do not use preservatives in our products so they are best eaten fresh! Although we recommend that you eat them within five days, our cookies have been lab tested and have a shelf life of 30 days.
Cookie Care & baking information
All of our products are baked fresh with all-natural ingredients.
For optimum freshness, we suggest eating or freezing your cookies within 3-5 days.
Do not put your cookies in the refrigerator, as it can ruin the texture.
For longer-term storage, all of our cookies can be placed in the freezer in their original packaging. When you are ready to eat them, let them defrost at room temperature and enjoy!
Shelf life on our cookies are tested OK at 30 & 45 days. As noted above, within 5 days is ideal “freshness period”
Cookie Dough & Baking information
Heat oven to 350 F.
Scoop desired sized cookie onto a sheet pan lined with parchment paper.
For tablespoon-sized cookies (1oz), baking time is approximately 12-14 minutes or until the edges are golden brown
**Ovens may vary so make sure you keep an eye on them.
→Rotate cookies halfway through for even baking (If needed)
→Standard cookies of 2 oz bake @ 350 for 13-17min.
We offer 20+ cookie flavors daily!
Our top sellers are chocolate chunk & banana pudding. We have seasonal cookie flavors as well. Stop in to try our amazing cookies & baked goods!
General FAQ
Yes, we use a certified credit card processer as well as PayPal for safe and secure online payments.
As of 9/1/2017 Our Storefront will be open. Located at 23421 Woodward Ave, Ferndale Michigan 48220.
Yes! You are free to decide what cookies you wish to put in your cookie order but our cookies are strictly packaged in packs of two.
Are you or someone you know interested in bringing our magical snacks to your restaurant, store, or business?
Contact us about retail and wholesale opportunities at Info@DetroitCookieCo.com We can’t wait for you to try our cookies!
As of 9/1/2017 Our Storefront is OPEN. Located at 23421 Woodward Ave, Ferndale Michigan 48220.
Wholesale inquires:
Minimum order; 5 dozen (60 cookies).
Please email us at Sales@DetroitCookieCo.com for distributions and wholesale forms.
Not yet, we plan on selling cooking dough in single servings and also tubs! Stay tuned.
Our storefront is located in Ferndale at:
Detroit Cookie Company & Cafe
23421 Woodward Avenue
Ferndale, Mi 48220
Hours:
Monday 8am-8pm
Tuesday 8am-8pm
Wednesday 8am-8pm
Thursday 8am-8pm
Friday 8am-8pm
Saturday 9am-8pm
Sunday 10am-6pm
Yes, Yes & Yes!
We have a secure parking lot just north of our building, located at 23421 Woodward Ave, Ferndale, MI 48220. (Just south of Wetmores Car repair shop, off Woodward ave)
We have free Wifi and plenty of seating where you can come hang out and enjoy sweets!
We have painted cookie wings too, Come snap some pictures!
Yes, we offer two sizes.
9 Inch cookie cake is equivalent to 1 dozen cookies and ranges from $30-$38
12 Inch cookie cake is equivalent to 2 dozen cookies and ranges from $48-55
Every cookie cake is frosted with our buttercream frosting and can be customized with font of your choice.
We also offer heart shaped cookie cakes, which are 9in and $30-$38.
Email us to set up today. We ask 2 business days notice for all cookie cake orders.
Yes, We roast all our coffee and over 5+ coffee flavors.
We sell 12oz coffee bags as well in store or online.
Yes! We sell Country Dairy Ice & Milk!
8 flavors at all time are available at the bakery! Come grab an Ice Cream sandwich.
Yes!
We sell bread pudding, croissants (Everyday expect Monday’s) In house roasted coffee, Milk, Ice Cream, Cookie cake slices on the weekends & other specialty baked good’s on the weekends.
Shipping FAQ
Yes, we ship our delicious cookies anywhere in within the United States. We ship our cookies USPS daily. Any orders placed after 12 pm on Thursday will be shipped the following Tuesday. Shipping charges do apply. ($10 Standard, $29.99 Overnight)
Yes, Large orders or rush delivery is something available, Contact us to see what we can do!
We do not use any preservatives in our baked goods. Everything is made fresh, daily.
Shipping Policies & Schedule
Orders will only be shipped from our kitchen Monday through Thursday. All packages must be shipped to ensure a maximum 1/2-day transit. As such, keep in mind the following policies:
Advanced Ordering
A 2-3 business days heads up when ordering our cookies is ideal for our staff. This 2-3 business day window included the normal ship time of 1-2 days. 1 Day delivery is within the Metro Detroit area ONLY. We know advanced planning is extremely helpful for all your very important events and dates!
All of our packages are shipped through USPS. Please keep in mind that some packages may arrive earlier or later than the date you select because of uncontrollable factors such as weather. While USPS is responsible for the delivery of your order, we will do everything we can to help ensure you get your cookies, when you want em 🙂
Date Restrictions
Please note that some dates cannot be selected on our delivery calendar. Here are some of the most common reasons that your very important date may not be available:
- USPS does not deliver packages on Sunday.
- Packages cannot be delivered on Thanksgiving Day, Christmas Day, New Years Eve (ground only), and New Years Day.
- Packages cannot be sent out for shipment on Memorial Day, Labor Day, Fourth of July, Thanksgiving Day, Christmas Eve and Christmas Day, New Years Eve and New Years Day.
If you have any questions about a delivery date, please give us a call at (248) 246-8060 . We will try our best to get your order to you when you want it & just the way you like it!
Delivery Locations
We ship to all USA States. Please remember we are based in Ferndale, MI.
At this time, we cannot send orders outside of the U.S.A.
P. O. Boxes Deliveries
Since we ship our orders through USPS, we can ship our products to P.O. Boxes or APO and FPO addresses.
Overnight Shipping
We offer overnight shipping at a rate of $39.99
Standard Shipping charge is $10.